The UK rail industry is ripe for innovation. Challenges and frustrations faced by passengers are frequently hitting the headlines. But where should the industry start with making innovations to improve the customer experience? And how can it make sure customers are listened to as part of managing the innovation process? Rob Munro shares some insights

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Strategic roadmapping events rapidly develop draft business cases for innovative solutions, but do you have the organisational machinery to turn those ideas into value?  Roadmapping: Without implementation, it’s just a nice chat… You’ve invested in creating your strategic roadmap. You carefully selected the strategic topic: an imperative for your organisation. Then you selected the workshop

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